Returns & Exchanges
At Zoe, we want you to be completely satisfied with your fashion finds. If your purchase isn't quite right, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn items with original tags attached into their original packaging to ensure they are protected during transit.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing